Last Updated: 4-12-2023

At Casablanca Jewelry, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy to make your shopping experience as pleasant as possible.

**1. Eligibility for Returns and Exchanges**

- You may return or exchange a product purchased from Casablanca Jewelry within 6 days from the date of receipt.
- To be eligible for a return or exchange, the product must be in its original condition, including all packaging, tags, and accessories.

**2. Return Process**

To initiate a return or exchange, please follow these steps:

**Returning a Product:**

1. Contact our Customer Support Team at [email address] to request a Return Authorization (RA) number.
2. Securely pack the item(s) to be returned, along with a copy of the original packing slip and RA number provided by our Customer Support Team.
3. Ship the package to the address provided by our Customer Support Team.

**Exchanging a Product:**

1. Contact our Customer Support Team at [email address] to request an Exchange Authorization (EA) number.
2. Securely pack the item(s) to be exchanged, along with a copy of the original packing slip and EA number provided by our Customer Support Team.
3. Ship the package to the address provided by our Customer Support Team.

**3. Return Shipping**

- Return shipping costs are the responsibility of the customer unless the product is defective or an error was made by Casablanca Jewelry.
- We recommend using a trackable shipping method and retaining proof of shipping for your records.
- Casablanca Jewelry is not responsible for items lost or damaged during return shipping.

**4. Refunds and Exchanges**

- Once we receive and inspect the returned item(s), we will process your refund or exchange within [number] business days.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges will be shipped to the address provided during the exchange authorization process.

**5. Non-Returnable Items**

The following items are not eligible for return or exchange:

- Customized or personalized jewelry.
- Items that show signs of wear, alteration, or damage not caused by Casablanca Jewelry.
- Earrings for hygiene reasons (unless they are defective).

**6. Defective or Damaged Items**

If you receive a defective or damaged item, please contact our Customer Support Team at [email address] within [number] days of receiving the product. We will provide instructions for returning the item, and a replacement or refund will be processed promptly.

**7. Contact Information**

If you have any questions or concerns about our Return Policy, please contact us at [email address]. Our Customer Support Team is here to assist you.

Thank you for choosing Casablanca Jewelry. We value your satisfaction and hope you enjoy your jewelry selections.